Shipping policy

Delivery & Return Policy

SHIPPING POLICY

At Derlume, our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below, you will find the details of our shipping process.

SHIPPING AREA

  • Countries: We currently ship to all EU countries.
  • Future Expansion: We are considering expanding to additional regions.

SHIPPING COSTS

  • Within the EU: Free shipping on all orders.
  • No hidden costs: All fees are clearly displayed at checkout.

ORDER PROCESSING TIME

  • Processing time: Orders are processed within 1-5 business days, Monday to Friday.
  • Last Order Time: 22:00 (GMT+01:00) Central European Standard Time.
  • Weekend orders: Orders placed during the weekend will be processed the next business day.

TRANSPORT TIME

  • Estimated Delivery Time: 7-10 business days within the EU.
  • Priority Delivery Time: 5-9 business days within the EU.
  • Working days: Shipments take place from Monday to Friday.
  • Comments: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

  • Reliable courier services: We ship via DHL and FedEx.
  • Insured shipments: All shipments are insured. Please contact our customer service in case of loss or damage during transport.
  • Eco-friendly Packaging: We strive to use sustainable packaging materials to minimize our carbon footprint.

FOLLOWING INSTRUCTIONS

  • Tracking data: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track your order: You can track your order via our website. Simply enter your tracking number on our tracking page to check the status of your order.
  • Ask: Our support team is ready to help with any questions you may have about tracking your order.

PROCEDURE FOR MISSING ARTICLES

  • Reporting Missing Items: Please contact our customer service within 7 days of receiving your package via info@Derlume.com.
  • Solution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
  • Incorrect address: Derlume is not liable for lost packages if an incorrect address is provided at checkout. Please make sure your billing and shipping addresses are correct before placing your order.

RETURN POLICY

  • Returns: Returns are accepted within 14 days of receiving your order.
  • Conditions for Returns: Items must be returned unused, undamaged, and in their original packaging. Personalized items cannot be returned.
  • Cost: Return shipping costs are the responsibility of the customer unless the item is faulty or not as described. In that case, Derlume will cover the return costs.
  • Refund: Refunds will be processed within 14 days of receipt of the return and will be refunded to the original payment method.

RESTOCKING COSTS

  • No restocking costs: Derlume does not charge a restocking fee for returns.

COST OF RETURN SHIPPING

  • For defective products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or otherwise defective.
  • For Customer Remorse: The actual cost of the return shipment will be charged to the customer. This applies when the customer has purchased the wrong product, the item does not fit, or no longer wants the item.

 

Last updated: January 2026